Job Description
Company Description
Brainlab revolutionized digital medical technology with the introduction of software for radiosurgery and surgical navigation. Today, Brainlab is an industry leader in digital surgery, radiotherapy and integrated operating rooms.
Serving physicians, medical professionals and patients in 6,000+ hospitals in 121 countries, we're transforming healthcare to improve the lives of patients everywhere.
We employ over 2,000 people in 25 locations worldwide. Close-knit teams made of talented, curious and authentic people are working together toward a common goal.
Together we're dedicated to making an impact.
Sound like you?
Join and grow with us.
- Provide on-site consulting and guidance to physicians and Operating Room (OR) personnel by evaluating options and problem-solving during surgery in order to maximize Image Guided Surgery (IGS) efficiency and usage
- Analyze and resolve regional system issues through detailed analysis and utilization of critical thinking via technical training & documentation
- Act as regional escalation point and escalate issues in a timely manner
- Educate/train physicians and hospital personnel, including OR staff, Radiology, Central Sterile Processing, Biomedical and Information Technologies staff, on the use of IGS products and services
- Utilize expertise and customer's feedback to provide plans to improve the quality improvement process
- Act as primary customer liaison, maintaining and managing site visits and regular contact with customers, assessing satisfaction and usage levels, and working to increase revenue via the sale of service contracts, spare/wear parts, upgrades, etc.
- Collaborate and strategize with the Account Managers in your region, evaluating customer situations, open sales projects, and identifying and referring sales leads
- Leverage technical expertise to distribute knowledge throughout the team
- Manage knowledge transfer of new developments regarding Brainlab and competitive IGS products and services via ongoing training and individual research and analysis
- Promote Brainlab Support best practices and identify & rectify knowledge gaps within the team
- Promote IGS products and services to surgeons at trade shows, including the development of reference sites
- Report and document complaints per Complaint Handling Standard Operating Procedure (SOP)
Notwithstanding the foregoing, nothing in this alters your at-will employment status. Additional duties may be assigned in the discretion of Brainlab.
Qualifications - B.S. in Biomedical Engineering, Biomechanical Engineering, Bioengineering, Clinical Engineering, Nursing or equivalent experience.
- 1-3 years minimum of experience in a technical support role for a healthcare company or provider preferred
- 1-2 years minimum customer service experience preferred
- Knowledge of surgical procedures, anatomy and medical terminology preferred
- Proficient in the use of PC software applications including Microsoft Office
- Self-motivated, detail oriented and a proven history of ability to make independent decisions
Additional Information In return for the experiences listed above we will provide a business casual environment, competitive compensation package including medical, dental, life, LTD, STD, and matching 401k benefits and much more.
Visit us at:
Brainlab, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Covid-19 vaccination, including applicable booster(s), is required if the position requires onsite presence at Brainlab customer sites in compliance with Presidential Executive Orders. Legally allowed exemptions may apply.
Brainlab participates in E-Verify. Click here for more information. Click here to also review the EEO Law Poster.
If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [click to reveal email address] us.hr@brainlab.com .
Job Tags
Full time, Casual work, Work at office, Worldwide,