Job Description

Position: Salesforce Business Analyst

Location: Remote

Duration: 1 Years

JD for Salesforce Business Analyst role

Minimum 5+ years of Salesforce experience with strong leadership and influence skills
Translating business requirements into solutions by understanding needs, feasibility and impact,
Demonstrates ability to influence business unit leads to meet project objectives.
With Agile delivery experience, leading business and functional requirements definition, prioritization/scoping of requirements, perform functional testing on the deliverables.
Can use business knowledge of Salesforce products to drive solution architecture and analysis engagement for respective streams of work
Knowledge and Experience of Agentforce is a big plus
Experience with Salesforce Sales and service Cloud, Agentforce certification is preferred.
Thorough knowledge of profiles, roles, permission sets, role hierarchy, OWD.
Demonstrates track record of major solution architecture contributions in a large enterprise.
Leads business process redesign, roadmap planning, and estimations.
Ability to conduct UAT training, create UAT test scripts and run E2E UAT and SIT sessions.
Strong knowledge in Salesforce Product features and ability to configure and run POC demos with business.
Good Problem Solving and analytical skills with good Story telling skills. Gather and write CRM functional requirements stories
Groom and refine the Salesforce product backlog, liaison with stakeholders on the project and own the design.
Ensure success and acceptance criteria are defined for each story, review solutions and recommend improvements
Good Understanding of Integrations, Authentication mechanisms and deployment processes.
Ability to interact effectively with stakeholders at all levels, internally, through customers and third parties
Designing technical and non-technical solutions to resolve a problem or meet customer need.
Understanding solution architecture documents
Understanding different integration methods
Ability to run workshops with concerned stakeholders

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