Job Description

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Job Summary:

Careington International Corporation is a leader in the health and wellness benefits space, seeking an experienced ServiceNow Database Administrator. The role involves configuring and optimizing the ServiceNow platform, managing various operational processes, and collaborating with teams to drive continuous improvements.

Responsibilities:

• Configure and customize the ServiceNow platform, including tables, fields, UI policies, business rules, client scripts, UI Actions, macros, and workflows.

• Manage incident, problem, change, and release management processes, providing day-to-day operational support, code migrations, patching, and upgrades for the ServiceNow platform.

• Administer CMDB health by designing and running Discovery, maintaining data imports/exports, and monitoring configuration items.

• Develop and deliver customized portal pages and service catalog items using Bootstrap, AngularJS, HTML, CSS, and JavaScript.

• Build integrations and automations with external systems via REST/SOAP APIs, MID Servers, web services, email, and other connectors.

• Create reports, dashboards, notifications, and alerts to provide visibility into service performance and drive data-backed decisions.

• Document processes, maintain knowledge articles, and conduct end-user training to maximize platform adoption.

• Collaborate with cross-functional teams to expand functionality and implement continuous improvements.

Qualifications:

Required:

• 2+ years of hands-on ServiceNow administration, configuration, and development

• Working knowledge of the following modules: ITSM, ITOM, CMDB, IRM, and CSM

• Strong analytical and problem-solving abilities with keen attention to detail.

• Excellent verbal and written communication skills to liaise across technical and non-technical stakeholders.

• Proven ability to prioritize tasks and manage multiple projects in line with business objectives.

• Self-motivated and proactive approach to driving platform adoption and continuous improvement

• Demonstrated success with Agile/Scrum and Waterfall methodologies within ServiceNow implementations.

• Familiarity with Automated Test Framework (ATF), Now Platform App Engine, or similar low-code environments.

• Hands-on experience with large-scale, complex ServiceNow environments and multi-module rollouts.

• Participation in the ServiceNow Community, Knowledge conferences, or user-group forums.

Preferred:

• Bachelor’s degree in Computer Science, Information Systems, Information Technology, or related field

• ServiceNow Certified System Administrator (CSA); Certified Implementation Specialist - ITSM (CIS-ITSM) and ITIL Foundation

• ServiceNow Knowledge Base experience

Company:

Careington International Corporation provides discount plans for health, wellness and lifestyle services. Founded in 1979, the company is headquartered in Frisco, Texas, USA, with a team of 201-500 employees. The company is currently .

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